Although I requested in plain English for her to 1: Respect that I’m multitasking and have a preference to forgo the small talk 2: Not cut the cuticle rim with her cuticle clipper as aforementioned, she continually engaged me in discussion, asked intrusive questions like if I have diabetes (if I ask you not to cut my cuticle rim I don’t expect to justify to you why), interrupted her colleague Amanda to ask for historical information about my pedicure (this despite the fact that Amanda was with a client) and demonstrated conduct unbecoming by making sarcastic remarks with respect to removing dead skin from my feet.
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Instead Brenda was passive-aggressive, seemed confused with next steps, advised ‘I either cut your cuticle or not’, was asking me questions she should know the answers to regarding how to execute the pedicure whilst proclaiming to be an expert who knows what she’s doing and who doesn’t need micromanaging. This is not rocket science and I’ve had this done at the very same spa with other staff with expected results. My pedicure was pitiful: The chatty nail tech ‘Brenda’ was unable to understand a basic request to not cut my cuticle rim and instead push back and remove dead skin on the nail.
This loyalty is completely lost on the owner who apparently has no understanding of the concept of customer lifetime value. Due to location convenience and my own laziness, added to my desire to receive services at an establishment where most employees speak clearly and have a command of the English language, I have been a repeat customer spending hundreds of dollars over the stretch of 10+ years. Contour, despite attempts to create an image of luxury is, in reality, not superior to any other spa.
Abysmal, subpar performance accentuated by unprofessional, unapologetic conduct, several inept staff and a lackadaisical attitude to COVID-19 with respect to wearing masks consistently whilst on premises.
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